Софтуер за редактиране на изображения - Техническа поддръжка с немски

• Hybrid Work in Sofia!
• Easy, online recruitment process (phone call interview)
• Working hours: 10:00a.m. 7:00p.m. Monday-Friday

We are recruiting on behalf of our client - a worlds leading outsourcing company that provides services related to customer/technical support and content moderation. It is present on many European markets, Bulgaria included. You will be signing the contract directly with the Bulgarian employer.

Project:

You will be supporting customers of a multinational software company. It is best known for its creativity and multimedia software products. Its software products are widely used by professionals, businesses, and individuals globally, playing a significant role in digital creativity, communication, and productivity across various industries.

Responsibilities:

• Manage business clients' technical requests using a ticketing system.
• Investigate and analyze device performance problems.
• Determine the urgency of each case based on the client's needs.
• Offer appropriate solutions following established procedures.
• Prioritize meeting customer expectations and ensuring their satisfaction.
• Work with other team members to deliver high-quality support.

Requirements:

• Fluency in German (must be at least C1)
• Communicative level of English (at least B2)
• You live in Sofia, Bulgaria or you are ready to relocate
• Ability to communicate clearly, and effectively
• Ability to explain complex information in a simplified way

What We Offer:

• Base salary of 3500 BGN gross per month
• Fully paid initial training and onboarding.
• Hybrid Work in Sofia, Bulgaria
• Assistance with accommodation and travel expenses if you need to relocate.
• Exciting career growth opportunities within the company.
• Supportive and collaborative team environment.
• Professional Development and Career Navigation programs to plan your career path.
• Participate in health and wellbeing initiatives.
• And much more!

Relocation package:

• Free stay for 2 weeks in a hotel
• Reimbursement of travel expenses at the amount of up to 490 BGN after 6 months from your start date in the company
• The candidate can receive an advance in salary of up to 1056 BGN net (to pay for the rent)
• Relocation specialist available to help with finding accommodation, open a bank account, etc

Real Recruitment Solutions - we are a recruitment agency that will help you go with the process of your interviews. By applying with us, you will be able to speak with our recruiters to get all the information about the offer, salary and conditions. We will advise and support you at all the steps of your recruitment process. We have a common goal - to get you the job that you would be satisfied with.