Team Leader IT Helpdesk / End User Support

Team Leader:in IT Helpdesk / End User Support

Your working environment

In the "Supporting Functions" sector, you may not come into direct contact with our products, but with your specialist knowledge you will make a significant contribution to ensuring that our company runs smoothly. Only with colleagues from these structured, efficient and supportive departments such as HR, Accounting, Controlling, IT and Communications is it possible for us to grow beyond ourselves and achieve our goals as a company.

Your tasks

• Professional and disciplinary management of employees in the team
• Planning and managing tasks within IT End User Support
• Assigning and processing support tickets for 2nd level / 3rd level support
• Installing, troubleshooting and configuring operating systems and software in the client environment
• Contact person for project work - special hardware & client systems
• Management of external service providers and suppliers
• Ongoing coordination of processes and specifications with global ASML End-User Service

Your qualification

• University degree in computer science / business informatics or related fields, corresponding several years of professional experience
• Proven experience in IT helpdesk / end user service
• Experience with system installation, configuration and analysis
• In-depth knowledge of end user system infrastructures including networking, IT security and cloud computing
• Good in-depth current knowledge of Windows
• Very good hardware knowledge in the peripheral and client area
• Knowledge of data protection processes and regulations (e.g. GDPR)
• Very good knowledge of German, good knowledge of English

Your skills

• Leadership and organizational skills
• Ability to manage multiple projects
• Outstanding communication skills

What we offer you

• A future-proof job in Berlin-Neukölln
• Remuneration according to IG Metall collective agreement (company collective agreement) incl. 13th monthly salary and variable remuneration components
• Working hours 37 hours/week; gradual reduction to 35 hours/week by October 2025
• Flexible organization of your daily working hours
• Attractive bonuses in the shift model
• Individual training and development opportunities
• The option to convert variable remuneration components into additional days off
• Regular company events
• Health and sports offer (e.g. subsidized sports activities, health days, company doctor, free vaccinations, etc.)
• Mobility allowance for BVG company ticket or bicycle
• Reimbursement of relocation costs for you and your family
• Access to organized childcare and vacation care

Diversity and inclusion

Equal opportunity is a core value for ASML as an employer, because we are convinced that diversity and inclusion are driving forces for the success of our company. We respect and promote all applicants and employees regardless of their ethnicity, skin color, religious affiliation, gender, age, nationality, disabilities, sexual orientation or gender identity.

Does this appeal to you? - Then apply now using our online application form with your current CV, your salary expectations and your earliest possible starting date.