Social Media Content Review Analyst - Armenian Speakers

With a team of over 3,500 members in Sofia and Plovdiv, our client is the biggest employer in the Business Process Outsourcing (BPO) sector in Bulgaria and a leader in the industry globally. Priding themselves on their exceptional company culture, their people sit at the heart of this organisation, with access to outstanding professional development opportunities in an international setting, a high energy, innovative environment, and fantastic company benefits.

Do you have a passion for online social media, want to be part of a fast-growing international team responsible for assuring a positive experience for millions of users every day and resolving unique online community challenges? If yes – we have an ideal job for you!

For our location in Sofia, we are looking for a Social Media Content Review Analyst with Armenian, offering long-term stability in a permanent placement role.

Responsibilities:

• Assist our community and help resolve inquiries
• Respond to user inquiries with speed, empathy and accuracy
• Use market specific knowledge, signals and insights to improve the support of our users
• Become and remain well informed about client’s products and community standards
• Make well-balanced decisions to be an advocate for our community
• Display a commitment to doing what’s right for our community and support the client’s mission
• Investigate and resolve issues that are reported on clients site such as requests for account support

and reports of potentially abusive content

• Analyze and use relevant data to develop ways to improve the overall user experience
• Enforce Client’s Terms of Use by carefully monitoring reports of abuse
• Review the reported content within agreed turnaround times and standards of quality
• Recognize trends and patterns, and escalate issues outside our company policy to the global team

Requirements

• Fluent reading and writing skills in Armenian
• Very good level in English
• Awareness of political and social situation in Armenia
• Knowledge of modern culture, interest in current events, pop culture and history of Armenia
• Open for flexible working time

Benefits

A full relocation package for international candidates is included, as well as great benefits:

• Accommodation in a hotel or apartment for a period of up to 1 month and support in finding an

apartment afterwards

• Monthly rental bonus (after the accommodation in a hotel/apartment), in addition to monthly

salary, for the amount of 300 BGN gross;• Reimbursement of a ticket, for the amount of up to 150€, received with first paycheck;

• Full paid training

All employees receive also:

• Meal vouchers (60 BGN), per month for 8-hour working day
• Additional health coverage and transportation allowance
• Access to the fantastic office facilities, including: free gym, yoga, massage, corporate psychologist,

and frequent health initiatives

• Positive international working environment, with relax zones, and gaming and billiard corners
• Employee referral bonuses and recognition programmes