Облачни услуги - Техническа поддръжка с чешки език

• Work in Sofia!
• Training: 2 months from the office, after that 70% home, 30% office
• Easy, online recruitment process (phone call interview)
• Working hours: Mon-Fri 9:00 am-5:30 pm, 9:30 am-6:00 pm, 10:00-6:30 pm, 10:30 am-7:00 pm on rotation

We are recruiting on behalf of our client - a worlds leading outsourcing company that provides services related to customer/technical support and content moderation. It is present on many European markets, Bulgaria included. You will be signing the contract directly with the Bulgarian employer.

Project:

You will be supporting customers of a global technology company. It also develops hardware such as the gaming consoles and other devices. Additionally, it offers various services and plays a significant role in enterprise solutions and cloud computing.

Responsibilities:

• Managing technical inquiries from business clients through outbound calls, ticketing systems, and remote sessions.
• Evaluating and addressing service performance challenges.
• Prioritizing cases based on client requirements.
• Delivering appropriate solutions following standard procedures.
• Prioritizing customer expectations and ensuring their satisfaction.
• Working closely with team members to deliver exceptional support.

Requirements:

• Fluency in Czech (must be at least C1)
• Communicative level of English (at least B2)
• You live in Sofia, Bulgaria or you are ready to relocate
• Ability to communicate clearly and effectively
• Ability to explain complex information in a simplified way

What We Offer:

• Base salary of 3000 BGN gross per month and bonuses
• Fully paid initial training and onboarding.
• Work in Sofia, Bulgaria
• Assistance with accommodation and travel expenses if you need to relocate.
• Exciting career growth opportunities within the company.
• Supportive and collaborative team environment.
• Professional Development and Career Navigation programs to plan your career path.
• Participate in health and wellbeing initiatives.
• And much more!

Relocation package:

• Free stay for 2 weeks in a hotel
• Reimbursement of travel expenses at the amount of up to 490 BGN after 6 months from your start date in the company
• The candidate can receive an advance in salary of up to 1056 BGN net (to pay for the rent)
• Relocation specialist available to help with finding accommodation, open a bank account, etc

Real Recruitment Solutions - we are a recruitment agency that will help you go with the process of your interviews. By applying with us, you will be able to speak with our recruiters to get all the information about the offer, salary and conditions. We will advise and support you at all the steps of your recruitment process. We have a common goal - to get you the job that you would be satisfied with.