(Senior) System Engineer (w/m/d) - Managed Services & Support

(Senior) System Engineer (f/m/d) - Managed Services & Support

Permanent position, full-time - Weilerswist, home office, hybrid

WHAT YOU CAN EXPECT

• Second level support: You process second level support requests from our customers
• Environment monitoring: You monitor complex customer-specific environments and optimize existing automation
• Collaboration: You work closely with our consulting teams and coordinate regularly
• Ticket coordination: You coordinate and forward tickets to internal or external third-level support
• Project tasks: You handle project tasks resulting from support cases, such as installing patches and hotfixes
• Knowledge management: You actively expand and maintain our internal knowledge base
• Training support: You promote and support our trainees and students

YOUR BACKGROUND

• Training or studies related to computer science (IT, computer science, business informatics) or IT enthusiastic career changer (f/m/d)
• You have very good technical knowledge of various IT infrastructures
• You have already proven your strong service orientation, especially in communication with customers
• You enjoy working in a team and proactively contribute to internal process optimizations
• Fluent German and good English skills are a must-have
• Logical and analytical thinking skills, complemented by good stress resistance, round off your profile

YOUR BENEFITS

• Health: The health of our employees is important to us. That's why we promote it through: Urban Sportclub membership, JobRad with 50% employer contribution, office massage and various offers relating to your health.
• Learning: We want to know and recognize current trends, you want to develop professionally and personally? We are happy to support you with internal and external training.
• Flexibility: We offer flexible working models: whether hybrid working, working from home or even working from abroad. We are open to working time models that suit you and us. Want to take a longer break? -Take advantage of the sabbatical!
• Team spirit: We celebrate (with) our employees at our regular company and team events - be part of it!
• Support: From company pension schemes to accident insurance, drinks flat rate and lunch allowance - all this rounds off our benefits for you!

DO YOU HAVE ANY QUESTIONS?

Feel free to write to Виж email адреса в уебсайта en.it-jobs.de

ABOUT US

Working at edoc.

With teamwork and passion for our customers, our mission is to fundamentally change working methods and processes! We offer a comprehensive package of innovative software solutions for the digitalization of business processes. To this end, we support each of our employees both personally and professionally - because their motivation and creativity secure the future of edoc!

Thinking along - acting along - shaping along

Experience a corporate culture that brings out the best in you through personality, flexibility and efficiency! Join our team!