Customer Support Specialist

About the role:

You will play a key role in providing exceptional customer service through various channels including inbound calls live chat email and social media. The Customer Care department serves as the primary touchpoint for customers seeking assistance.

Requirements:

Fluency in German (C1 written and spoken)

Proficiency in English (B2 written and spoken)

Outstanding communication skills

An interest in sports

Experience in a customer service environment is a plus but not mandatory

Proficient typing and computer skills (familiarity with MS Office applications)

Strong organizational decisionmaking and analytical abilities

A collaborative spirit and a positive attitude

High school diploma or equivalent

What we offer:

Fulltime position with flexible shifts available from 10 AM to 2 AM Monday to Sunday

Competitive salary

Convenient office location near bus and metro stations

Comprehensive initial training and onboarding fully paid

Ongoing training and professional development opportunities

Career navigation programs to help chart your development path

Health and Wellbeing initiatives

Relocation assistance including accommodation and travel expenses if needed

Additional benefits including Health and Life Insurance Multisport card transport allowance bonuses for significant life events extra paid leave for educational pursuits corporate discounts company events and much more!

Location of the office : BGR Sofia Advance Business Center

If you are passionate about customer service and are looking to make an impact we would love to hear from you!

Remote Work :

No