We're hiring and are looking to connect with you to help us deliver exceptional customer service experiences as a Bilingual Customer Service Champion - German and English with TTEC, Bulgaria - fully work from home.

Now, more than ever, how we connect is everything. Our purpose is to deliver humanity to business - and it's more relevant than ever before in today's environment. We know we're stronger together, working towards a purpose that matters. As TTEC team members we lift each other up, deliver smiles, and support our communities. Join us in our commitment to deliver amazing experiences.

About TTEC:

We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.

As a TTEC Customer Experience Champion, You'll Enjoy:

Entirely remote work from the comfort of your home;
Accommodating working hours so you can balance your passions with your schedule;
Attractive salary to live your best life;
Unlimited bonuses from our Refer a Friend program - if you refer friends who join our team, you stand to gain significant benefits;
On-Boarding training to elevate your skills;
Additional health insurance and reimbursement for medical and dental services;
Food vouchers from the first month + corporate discounts;
Collaborating with friendly, driven, and enthusiastic colleagues to thrive in a positive and enjoyable workplace.

What You'll be Doing:

As a Customer Service Representative, you will be in contact with both our business and consumer customer base, responding to multichannel queries. We strive on offering the very best levels of customer service and believe in "what we say and how we say it" leaves a lasting impression with our customers. Therefore, we will provide you with all the necessary tools, training and confidence needed to do a great job.

On a typical day, you'll:

Respond to inquiries through various communication channels, including voice and email;
Engage with customers through phone, chats, and email;
Investigate the escalation, coordinate with other departments to identify best course of resolution;
Keep all involved parties on the status of the case;
Demonstrate sense of urgency;
Manage customer expectations by taking into consideration customers' entitlement and customer issue.

Why You? What You Bring:

Connections are everything here at TTEC. That means we connect with our customers, our teammates and most importantly with you. We are looking for dynamic, resilient candidates, with a positive attitude and excellent interpersonal skills. To succeed in this role, you must be a confident and enthusiastic individual who will strive to go that extra mile for our customers. If the ability to connect yourself is what you bring to the table along with the following:

Fluency in German and English - B2/C1 level is a must for both languages;
Excellent communication skills;
Proactivity, eagerness to learn and improve;
Strong interpersonal skills and problem-solving skills;
Previous experience in customer facing environment would be considered as an advantage.

Join our team of positive professionals and contribute to some of the most successful organizations on the planet! It's individuals like YOU who contribute to making TTEC an outstanding workplace!

Click on the Apply Online button to let us know about you.

Please send us your CV in English.

Only short-listed candidates will be invited for an interview.

All documents will be treated with the highest level of confidentiality.