Customer Support Representative with English & German

About Us

Global Tech Markets mission is to help organizations grow, evolve, and thrive. By integrating modern technology with the best people, we drive businesses forward in sustainable and smart ways. We do this by offering a range of specialist services, from which our partners can pick and choose depending on their needs.

Our range of expert services have been crafted to help businesses modernize and thrive at any point in their journey. Whether theyre just starting out and need a hand, or have a huge project in the pipeline, were here to guide them and do the heavy lifting where needed. Our range of services includes support, sales, VIP, CRM, Payments, Payouts, Anti-fraud, Risk Management, and more.

Our values center on providing our assistance in a friendly and human fashion, cutting out the corporate tape to deliver a practical and holistic service. We build trust, and value long-term partnerships that allow our customers, and our team to grow together.

Who we are looking for:

Were looking for motivated, enthusiastic, positive people with friendly approach to join our Customer Support team.

Someone that will strive to improve and deliver best customer experience while aligning with our team spirit.

Well build your knowledge with a comprehensive onboarding training course and make sure you hit the ground running by providing you with regular tailored 1:1 learning and development sessions. This will cover everything from product knowledge, promotional materials to the ever-changing procedural landscape of this sector.

Youll be working as part of fun, fast paced, multicultural business that offers plenty of opportunities to grow. Develop, expand and learn how to be better communicator and professional!

What youll be doing:

Communicating with customers via email and live chat
Keeping up to date with our products and promotions
Collaborating closely with colleagues across the entire international business
Delivering a first class service to our customers in line with departmental KPIs

What youll bring to the table:

Fluent written and spoken German language skills
Good English language skills
Standard computer literacy skills
Analytical and problem solving skills
Attention to detail is advantage
Good communication skills
Capable of prioritizing and multitasking workloads

Whats in it for you?

Competitive salary package
Fully paid induction and training period
Monthly and annual performance-based bonuses
Transport allowance for late and night shifts
Food vouchers
Career development/advancement orientation
20 days annual leave
Health Insurance from the first month
Free snacks & beverages in the office
Regular Happy Hours each Friday
Additional treats for CS team
Discount on Multisport cards
Modern work environment with amicable, sociable teammates
Team-building activities
Referral program bonuses
Great office building location in Sofia - Abacus Business Centre, 118 Bulgaria Blvd.

Find out why we are such a great company to work in!

Discover why this is an amazing business to work with

And most important start by being part of our awesome team!

Send us your CV already! In English.

All applications will be treated in the strictest confidentiality.

Еmail:

hr@globaltechmarkets.com

kristiyana.ilieva@globaltechmarkets.com