Progress is an experienced, trusted provider of products designed with customers in mind, so they can develop the applications they need, deploy where and how they want and manage it all safely and securely. We take pride in what we do, always valuing the whole person—at work and in life. Our diverse life experiences enrich our culture because people power progress. And as an IT Support Engineer Intern in Sofia, you can join us in doing what we do best: propelling business forward.

If you have good communications skills and are willing to learn more about server and client operating systems, user access and identity management, industry hardware & software standards, then we would love to hear from you. You will be working alongside experienced colleagues on taking and understanding employees' feedback, objectives, and issues to help them resolve the root cause of the problem.

What you will be doing most of the time:

Assist in managing user and computer accounts in a Microsoft environment
Support in day-to-day operations and hardware lifecycle management
Assist in maintaining and keeping track of hardware inventory
Participate in the research and implementation of cutting-edge technologies
Assist with providing IT support to all Progress employees worldwide via ServiceNow ticketing, email, phone and in-person
Help with tracking, supporting, and remediating problems and requests
Hands on exposure and support with troubleshooting both software and hardware issues
Research and learn how to resolve software/hardware errors through vendors and technical documentation
Contribute to various global IT related projects as assigned, providing support and assistance where needed.

What to bring:

Operating systems troubleshooting skills (Windows and macOS)
Problem solving skills and broad technical curiosity
Ability to communicate clearly and positively through written and spoken English

Experience with the following would be an advantage:

Experience in the administration of Microsoft Windows Server, Azure Active Directory, Office365
Basic understanding of DHCP, DNS, IP subnetting, Wi-Fi technologies
Good hardware knowledge

What we offer in return is the opportunity to join a talented team of bright and nice people and also to enjoy: 

A generously paid internship program  
15 days’ vacation for 6 months + an extra day off for your birthday 
A dedicated mentor and a detailed onboarding plan to get up to speed; 
A possibility of future job opportunities based on performance and hiring needs after the internship
Premium healthcare and dental care coverage 
A modern office with a well-equipped gym onsite

If the above fits your experience and career goals, then we would be happy to hear from you!

#LI-IL1 #LI-Hybrid

Together, We Make Progress

Progress is an inclusive workplace where opportunities to succeed are available to everyone. As a multicultural company serving a global community, we encourage a wide range of points of view and celebrate our diverse backgrounds. Our unique combination of perspectives inspires innovation, connects us to our customers and positively affects our communities. It is only by working together and learning from each other that we make Progress. Join us!