...engagement with the media and social media.
● Monitor and identify customer behaviour annotating where appropriate and liaise with Sportsbook, profiling, responsible gambling and compliance teams in line with trading strategy.
● Resolve technical and operational incidents...
2100 - 2500 BGN
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...external departments to help solve customer queries and issues;
~Providing a high level of support, whilst engaging with new casino and sportsbook customers by understanding their needs and presenting them the benefits of playing with us.
The company provides:
~Additional...
1000 BGN
...Understanding of and experience with Workforce Management software, ideally Alvaria/Aspect WFM
Knowledge of poker, casino and sportsbook workflow patterns
Educational background in related fields
In-depth knowledge of multi-channel contact centre support...